Privacy Policy

New Light Behaviour Support and Therapy Pty Ltd
ABN: 68 686 770 829
Website: https://www.newlightbs.com.au
Email: admin@newlightbs.com.au
Phone: 0491 787 980

Effective Date:17 June 2026

1. Introduction

New Light Behaviour Support and Therapy Pty Ltd ("New Light", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our services, visit our website, contact us, or otherwise interact with us.

Our services include:

  • Positive Behaviour Support

  • Psychological Therapy

  • Functional Capacity Assessments

  • NDIS-related services

  • Other allied health and support services

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information including:

Personal Details

  • Full name

  • Date of birth

  • Residential and postal address

  • Email address

  • Telephone number

  • Emergency contact details

NDIS Information

  • NDIS participant number

  • NDIS plan information

  • Support coordination information

  • Funding and service agreement details

Health and Sensitive Information

  • Medical history

  • Mental health information

  • Behaviour support information

  • Assessment reports

  • Therapy notes

  • Functional capacity assessment data

  • Information relating to disabilities and support needs

  • Risk assessments and behaviour support plans

Financial Information

  • Billing information

  • Payment records

  • Bank account details where required

Website Information

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited

  • Website usage data

  • Cookies and analytics information

3. How We Collect Information

We collect personal information in a variety of ways, including:

  • Directly from you

  • Through our website contact forms

  • Via email, phone, or written correspondence

  • During assessments and service delivery

  • From family members, guardians, nominees, or carers (where authorised)

  • From support coordinators or plan managers

  • From healthcare professionals and allied health providers

  • From NDIS-related organisations

  • From publicly available sources where appropriate

Where reasonable and practicable, we will collect information directly from you.

4. Why We Collect Your Information

We collect and use personal information to:

  • Deliver behaviour support and therapeutic services

  • Conduct assessments and prepare reports

  • Develop behaviour support plans

  • Manage appointments and communications

  • Coordinate services with your support team

  • Process payments and invoices

  • Meet our obligations as an NDIS provider

  • Comply with legal, regulatory, and professional requirements

  • Improve our services

  • Respond to enquiries and feedback

  • Manage complaints and incidents

5. Disclosure of Personal Information

We may disclose your personal information where necessary to:

  • Your nominated family members, guardians, or representatives

  • Healthcare professionals involved in your care

  • Support coordinators and plan managers

  • NDIS Quality and Safeguards Commission

  • National Disability Insurance Agency (NDIA)

  • Legal advisers, auditors, or insurers

  • IT service providers and secure cloud storage providers

  • Government agencies where required by law

We will only disclose information that is reasonably necessary for the purpose for which it was collected or where otherwise permitted or required by law.

6. Overseas Disclosure

We generally store information within Australia.

Some technology providers used by New Light may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure those providers maintain privacy protections consistent with Australian privacy laws.

7. Website Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and understand website performance.

Cookies may collect information such as:

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring websites

You can disable cookies through your browser settings; however, doing so may affect website functionality.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • Secure electronic record systems

  • Password-protected databases

  • Restricted staff access

  • Secure cloud storage

  • Staff privacy and confidentiality training

  • Secure disposal of records when no longer required

Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Access to Your Information

You may request access to personal information we hold about you.

To request access, please contact us using the details below.

We may require verification of identity before providing access.

In limited circumstances permitted by law, we may refuse access and will provide written reasons where required.

10. Correction of Information

If you believe information we hold is inaccurate, incomplete, outdated, or misleading, please contact us.

We will take reasonable steps to correct the information.

11. Direct Marketing

We may occasionally provide information about our services that may be relevant to you.

We do not sell personal information to third parties.

12. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet professional obligations

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely destroyed or de-identified.

13. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first.

We will investigate your complaint and respond within a reasonable timeframe.

Privacy Contact

New Light Behaviour Support and Therapy Pty Ltd
Email: admin@newlightbs.com.au
Phone: 0491 787 980
Website: https://www.newlightbs.com.au

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

The latest version will always be available on our website.

Last Updated: 17 June 2026